Job Responsibility

1、Warehouse equipment testing as well as maintenance;

1.1、Testing of recycling equipment.

1.2、Repair of recovered equipment.

2、Summary of the problem；

2.1、Summarize the problem points of the equipment during the testing process and provide feedback to the      relevant departments for improvement.

2.2、Test and repair process summary, assist after-sales department to improve the test and repair process

3、Recording and archiving of data；

3.1、Summary of various documents such as weekly reports and service records.

3.2、Recovery machine and replacement machine send data records.

4、Statistics on warehouse goods;

4.1、Conduct regular inventory counts as required.

5、Performs other tasks as assigned by leadership.

Remarks: The work content may change in real time, and new work content or the proportion of work content will be arranged according to the specific situation at that time.

Requirements

1、College degree or above, majoring in automation/electronics/electrical and other related fields;

2、Independent, purposeful and accountable way of working;

3、Proficient and fluent in English or German;

4、Good communication and execution skills and a team player.

5、Possess good physical fitness and strong hands-on ability, capable of handling tasks that combine physical labor and technical skills, such as machine maintenance and repair.

Job Responsibility

1、Answer customer calls and initially filter customer questions;

 1.1、Solve problems encountered by customers during the installation process.

 1.2、Solve problems encountered by customers in the later use of the process.

2、Summarize and paraphrase the question；

 2.1、For complex problems, collect the relevant contact information of the customer, as well as fill in the customer complaint form, describe the problem clearly, according to the process, forward the problem to a higher level of after-sales engineers.

 2.2、Summarize the problems encountered in the after-sales service process and feedback to the relevant departments for improvement.

3、Record of work;

  3.1、Summary of various documents such as weekly reports and service records.

4、Performs other tasks as assigned by leadership.

Requirements

1、High school and above；

2、Independent, purposeful and accountable way of working;

3、Near native level in local language; strong customer service orientation;

Job Responsibility

1、On-site installation, commissioning and troubleshooting of PV inverters for overseas projects;  

1.1、Solve problems encountered by customers during the installation process.  

1.2、Solve problems encountered by customers in the later use of the process.

2、Support for after-sales engineers as well as agents;  

2.1、Remote or on-site support for specific problems encountered by overseas engineers or agents.  

2.2、Compile a list of frequently asked questions and send it to the relevant people to learn and refer to.

3、Summary of issues;  

3.1、Summarize the problems encountered in the after-sales service process and feedback to the relevant departments for improvement.  

3.2、Summarize after-sales process issues and assist the after-sales department to improve the after-sales process.

4、Responsible for recording and filing of after-sales service work;  

4.1、Summary of various documents such as weekly reports, remote service records, etc.

5、Professional training;  

5.1、Training for dealers.  

5.2、Training for installers as well as other customers.

6、Performs other tasks as assigned by leadership.备注: 工作内容有可能会实时变动，届时会根据具体情况再安排新的工作内容或者改变工作内容的比例。Requirements

1、Bachelor degree or above, majoring in automation/electronics/electrical or other related fields;

2、Independent, purposeful and accountable way of working;

3、Proficient and fluent in English and German; Have a strong sense of customer service;

4、Good communication and execution skills and a team player. Adaptable to extended travel.